To best track gremlings that may occur when trying to connect to our servers, we need your public IP address to identify incoming connections to our network.
In some cases your IP address may get blocked on our firewall which tracks for incorrect login attempts. With your IP address we can see if you're blocked and remove the block so that you can access our network and services again.
Hosting and Email clients may get blocked by a security tool called BruteForce by cPanel, which monitors login attempts on cPanel, webmail and emails and proactively blocks your IP if you have failed to login correctly more than 5 times.
Blocks may be accidental or caused by another user in your network, but in some cases may seem malicious and for your protection our team may recommend resetting your password to ensure your account and services remains protected.