Email Setup on an iPhone

A short guide for adding your Intellihost mailbox to the Mail app on your iPhone. Takes about five minutes, and we've covered the things that usually trip people up.

Before you start

• Your full Intellihost email address (e.g. you@yourbusiness.co.za)
• Your mailbox password — if you're not sure, we can reset it for you
• An iPhone on Wi-Fi or mobile data

Adding the account

1. Open Settings → Mail → Accounts

   On your iPhone, go to Settings, scroll down to Mail, then tap Accounts.

2. Add Account → Other

   Tap Add Account, then choose Other at the bottom of the list, then Add Mail Account.

3. Enter your details

   Fill in your name, your full email address, your password, and a description (like "Work Email"). Tap Next.

4. Choose IMAP

   iPhone will try to verify automatically — if it asks, choose IMAP at the top of the screen. Then enter the server details below for both the incoming and outgoing mail sections.

5. Save

   Tap Save. Give it a minute to verify — your mail should start arriving shortly after.

Server settings

Setting	Value
Incoming mail server (IMAP)	mail.domain.co.za
Incoming port	993 · SSL/TLS
Outgoing mail server (SMTP)	mail.domain.co.za
Outgoing port	587 · STARTTLS or Auto
Username	your full email address
Authentication	required — same as incoming

Use the same username and password for both incoming and outgoing — iPhone sometimes asks twice.

If it hangs on "Verifying" for a minute, that's normal. iPhone is checking the connection before it finishes setup. Only worry if it comes back with an error.

What could go wrong — and how to fix it

"Cannot Get Mail" or a verification error Almost always one of two things: the password wasn't typed correctly (autocapitalise loves to catch the first letter), or SSL wasn't switched on for one of the servers.

• Double-check the password — try typing it in Notes first, then copy it across
• Check the server names for typos — mail.domain.co.za and mail.domain.co.za, no extra spaces
• Make sure SSL is switched on for both incoming and outgoing

Mail arrives, but you can't send This is almost always the outgoing (SMTP) server missing its own password. iPhone sometimes saves it separately from the incoming one.

• Go to Settings → Mail → Accounts, tap your account, then SMTP under Outgoing Mail Server
• Tap the primary server and make sure Use SSL is on, port is 587, and the password field isn't blank

Password won't be accepted, even though it's correct If you've reset the password recently, it can take a few minutes to update everywhere. If it's still not working after that, send us a message and we'll check the account and reset it if needed.