Your Public IP address is:

Why do we need your IP address during support calls?

To keep your account protected, we utilise industry leading security software.
Our software scans the server for failed login attempts made to email,cPanel and FTP.
Entering wrong credentials 5 times will block you from our servers to protect your data.
Our team will need your IP address to unblock you and add your IP to the whitelist.

But my details are correct ... Why did I still get blocked?

Someone else on your business wifi may have used the wrong login credentials.
Incorrect login settings on a mobile device or tablet connected to your WIFI.
Very slow internet connection may attempt in reconnecting too frequently.
Someone else may have used your dynamic IP in the past and got blocked.

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