[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"help-topic-hosting-websites":3,"primary-navigation":19,"footer-navigation":49,"site-settings":109},{"topic":4,"guides":11},{"id":5,"status":6,"sort":5,"title":7,"icon":8,"description":9,"slug":10},3,"published","Hosting & websites","web","Logins, staging, SSL, performance and updates.","hosting-websites",[12],{"id":13,"status":6,"sort":14,"title":15,"slug":16,"read_time":17,"featured_image":14,"body":18,"topic":5},11,null,"Why Does My Site Say \"Not Secure\"?","ssl-certificate-not-secure-warning","3 min read","# \n\nIf your website shows a \"Not Secure\" warning in the browser address bar, it almost always means there's a problem with your SSL certificate — the small file that encrypts traffic between your visitors and your site and unlocks the padlock icon.\n\nThis is usually quick to fix, and in most cases we handle it automatically.\n\n## What SSL Actually Does\n\nSSL (technically TLS now, but everyone still says SSL) does two things:\n\n- Encrypts data sent between your visitor's browser and your server — passwords, card details, form submissions.\n- Proves to the browser that your site is who it says it is.\n\nWithout a valid certificate, browsers actively warn visitors away — which means lost trust, and for anything running an online form or checkout, lost business.\n\n## Common Causes\n\n| Cause | What it looks like |\n| --- | --- |\n| Certificate expired | Warning appeared suddenly, site was fine yesterday |\n| Certificate doesn't match the domain | Warning appears on a specific subdomain (e.g. shop.yoursite.co.za) |\n| Mixed content | Padlock shows but with a warning triangle; page has both secure and insecure elements |\n| DNS recently changed | Warning appeared after moving hosts or updating nameservers |\n| Certificate never issued | New domain, warning present since launch |\n\n## How to Check\n\n1. Click the padlock (or warning icon) in your browser's address bar.\n2. Select **Certificate** or **Connection is secure** → **Certificate details**.\n3. Check the **Valid to** date and the domain name listed on the certificate.\n\n> :info: Certificates auto-renew on our managed hosting — if you're seeing this warning on a site we host, it usually means something interrupted that renewal (a recent DNS or nameserver change is the most common cause), not that anything is fundamentally broken.\n\n## Fixing Mixed Content\n\nIf the padlock shows a warning triangle instead of a clean lock, the certificate itself is fine — but the page is loading some resources (images, scripts, stylesheets) over plain `http:\u002F\u002F` instead of `https:\u002F\u002F`. This is common after a domain migration or a theme\u002Ftemplate change.\n\n1. Open your browser's developer console (F12) and check the **Console** tab for `Mixed Content` warnings — they'll name the exact file.\n2. Update any hardcoded `http:\u002F\u002F` links in your site's content or theme settings to `https:\u002F\u002F`.\n3. If you're on WordPress, a search-and-replace plugin can fix this across the whole database in one pass.\n\n> :warning: Don't just force-redirect everything to HTTPS without fixing the underlying links first — it can cause redirect loops on some setups. Fix the mixed content, then enforce HTTPS.\n\n## When to Contact Us\n\nGet in touch if:\n\n- The certificate shows as expired and hasn't renewed within 24 hours of you noticing.\n- The warning appeared right after a nameserver or DNS change.\n- You've fixed mixed content but the warning persists.\n- You're not sure whether the issue is the certificate or something else.\n\n:check: Most SSL issues are quick, low-drama fixes — the padlock going away doesn't mean your site's been compromised, just that something needs a nudge to reconnect.",[20,29,33,38,43],{"id":21,"user_created":22,"date_created":23,"user_updated":14,"date_updated":14,"title":24,"url":25,"order":26,"Parent":26,"open_in_new_tab":27,"visible":28,"icon":14,"slug":14},2,"f95fc011-002e-45cb-b937-c5d4da0e37c0","2026-08-28T06:48:26.651Z","Solutions","\u002Fsolutions",1,false,true,{"id":5,"user_created":22,"date_created":30,"user_updated":14,"date_updated":14,"title":31,"url":32,"order":21,"Parent":26,"open_in_new_tab":27,"visible":28,"icon":14,"slug":14},"2026-08-28T06:48:26.657Z","Network","\u002Fnetwork",{"id":34,"user_created":22,"date_created":35,"user_updated":14,"date_updated":14,"title":36,"url":37,"order":5,"Parent":26,"open_in_new_tab":27,"visible":28,"icon":14,"slug":14},4,"2026-08-28T06:48:26.663Z","About","\u002Fabout",{"id":39,"user_created":22,"date_created":40,"user_updated":14,"date_updated":14,"title":41,"url":42,"order":34,"Parent":26,"open_in_new_tab":27,"visible":28,"icon":14,"slug":14},5,"2026-08-28T06:48:26.669Z","Help","\u002Fhelp",{"id":44,"user_created":22,"date_created":45,"user_updated":22,"date_updated":46,"title":47,"url":48,"order":34,"Parent":26,"open_in_new_tab":28,"visible":28,"icon":14,"slug":14},22,"2026-09-03T06:15:22.450Z","2026-09-03T06:19:50.298Z","Contact","\u002Fcontact",[50,73,95],{"id":51,"title":24,"slug":52,"items":53},6,"footer-solutions",[54,58,62,65,69],{"id":55,"user_created":22,"date_created":56,"user_updated":14,"date_updated":14,"title":57,"url":25,"order":26,"Parent":51,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},9,"2026-08-28T06:48:26.695Z","Websites & hosting",{"id":59,"user_created":22,"date_created":60,"user_updated":14,"date_updated":14,"title":61,"url":25,"order":21,"Parent":51,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},10,"2026-08-28T06:48:26.700Z","Microsoft 365 & email",{"id":13,"user_created":22,"date_created":63,"user_updated":14,"date_updated":14,"title":64,"url":25,"order":5,"Parent":51,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},"2026-08-28T06:48:26.706Z","Security & backup",{"id":66,"user_created":22,"date_created":67,"user_updated":14,"date_updated":14,"title":68,"url":25,"order":34,"Parent":51,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},12,"2026-08-28T06:48:26.713Z","Managed IT",{"id":70,"user_created":22,"date_created":71,"user_updated":14,"date_updated":14,"title":72,"url":25,"order":39,"Parent":51,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},13,"2026-08-28T06:48:26.720Z","AI & WhatsApp bots",{"id":74,"title":75,"slug":76,"items":77},7,"Company","footer-company",[78,82,86,90],{"id":79,"user_created":22,"date_created":80,"user_updated":14,"date_updated":14,"title":81,"url":37,"order":26,"Parent":74,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},14,"2026-08-28T06:48:26.727Z","Why Intellihost",{"id":83,"user_created":22,"date_created":84,"user_updated":14,"date_updated":14,"title":85,"url":37,"order":21,"Parent":74,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},15,"2026-08-28T06:48:26.733Z","The team",{"id":87,"user_created":22,"date_created":88,"user_updated":14,"date_updated":14,"title":89,"url":42,"order":34,"Parent":74,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},17,"2026-08-28T06:48:26.743Z","Knowledge base",{"id":91,"user_created":22,"date_created":92,"user_updated":14,"date_updated":14,"title":93,"url":94,"order":39,"Parent":74,"open_in_new_tab":28,"visible":28,"icon":14,"slug":14},20,"2026-08-28T06:48:26.761Z","Legal","\u002Flegal",{"id":96,"title":97,"slug":98,"items":99},8,"Get sorted","footer-get-sorted",[100,105],{"id":101,"user_created":22,"date_created":102,"user_updated":14,"date_updated":14,"title":103,"url":104,"order":26,"Parent":96,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},18,"2026-08-28T06:48:26.749Z","Start the chat","\u002F#wizard",{"id":106,"user_created":22,"date_created":107,"user_updated":14,"date_updated":14,"title":108,"url":48,"order":21,"Parent":96,"open_in_new_tab":14,"visible":28,"icon":14,"slug":14},19,"2026-08-28T06:48:26.755Z","Book a call",{"id":26,"user_created":22,"date_created":110,"user_updated":22,"date_updated":111,"site_name":112,"tagline":113,"logo":14,"favicon":14,"company_email":114,"phone":115,"whatsapp":115,"facebook":14,"instagram":14,"linkedin":14,"footer_text":14,"seo_title":14,"seo_description":14,"seo_image":14,"address":116},"2026-08-27T15:48:48.333Z","2026-08-27T15:49:53.080Z","Intellihost","We help South African businesses grow online","help@intelli.host","0875513315","The Heights, 22 Elizabeth Avenue, Pennington, KZN, 4184",1788439061715]