[{"data":1,"prerenderedAt":122},["ShallowReactive",2],{"primary-navigation":3,"help-topic-billing-account":35,"footer-navigation":56,"site-settings":114},[4,14,19,24,29],{"id":5,"user_created":6,"date_created":7,"user_updated":8,"date_updated":8,"title":9,"url":10,"order":11,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},2,"f95fc011-002e-45cb-b937-c5d4da0e37c0","2026-08-28T06:48:26.651Z",null,"Solutions","\u002Fsolutions",1,false,true,{"id":15,"user_created":6,"date_created":16,"user_updated":8,"date_updated":8,"title":17,"url":18,"order":5,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},3,"2026-08-28T06:48:26.657Z","Network","\u002Fnetwork",{"id":20,"user_created":6,"date_created":21,"user_updated":8,"date_updated":8,"title":22,"url":23,"order":15,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},4,"2026-08-28T06:48:26.663Z","About","\u002Fabout",{"id":25,"user_created":6,"date_created":26,"user_updated":8,"date_updated":8,"title":27,"url":28,"order":20,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},5,"2026-08-28T06:48:26.669Z","Help","\u002Fhelp",{"id":30,"user_created":6,"date_created":31,"user_updated":6,"date_updated":32,"title":33,"url":34,"order":20,"Parent":11,"open_in_new_tab":13,"visible":13,"icon":8,"slug":8},22,"2026-09-03T06:15:22.450Z","2026-09-03T06:19:50.298Z","Contact","\u002Fcontact",{"topic":36,"guides":43},{"id":37,"status":38,"sort":37,"title":39,"icon":40,"description":41,"slug":42},6,"published","Billing & account","billing","Invoices, payments, plan changes and details.","billing-account",[44,50],{"id":45,"status":38,"sort":8,"title":46,"slug":47,"read_time":48,"featured_image":8,"body":49,"topic":37},10,"Debit Order","debit-order","2 min read","#\n\nA debit order is a convenient way to ensure your Intellihost services are paid automatically on time.\n\nBy setting up a debit order, your monthly invoices can be collected automatically from your nominated bank account, helping you avoid missed payments and service interruptions.\n\n## How to Set Up a Debit Order\n\nTo set up a debit order, please contact our accounts team for the required debit order mandate and instructions.\n\nYou can contact us at [help@intelli.host](mailto:help@intelli.host).\n\n## Important Information\n\nPlease ensure that:\n\n- Your banking details are correct.\n- There are sufficient funds available on the collection date.\n- Your account details are kept up to date.\n- Any changes to your banking details are communicated to us as soon as possible.\n\nIf a debit order is unsuccessful, your account may remain unpaid and could be subject to the normal payment terms and service restrictions.\n\n## Need Help?\n\nIf you have questions about your debit order, payment, or account, please contact our accounts team at [help@intelli.host](mailto:help@intelli.host).",{"id":51,"status":38,"sort":8,"title":52,"slug":53,"read_time":54,"featured_image":8,"body":55,"topic":37},12,"Understanding Intellihost's Billing Process","understanding-intellihosts-billing-process","5 min read","At Intellihost, we aim to keep our billing simple, transparent, and flexible — giving you full control over your services without long-term commitments.\n\n## When You're Invoiced\n\nInvoices are generated 10 days before the end of the current month, covering the services for the month ahead. This gives you time to review your invoice and prepare for payment before your new billing cycle begins.\n\n## Payment Methods\n\nWe offer two convenient payment options:\n\n- **Debit Order (Preferred)** – Processed automatically via NetCash on the first working day of each month.\n- **Bank Transfer (EFT)** – Manual payment made directly into our account before the due date.\n\n## Debit Order Processing & Receipts\n\nDebit orders are run through NetCash on the first working day of the month. Once the debit batch has completed successfully, paid invoices\u002Freceipts are issued a few days afterward, confirming your payment has gone through.\n\n## Month-to-Month Billing\n\nAll services are billed on a month-to-month basis. This means you're never locked into a long-term contract — you have the flexibility to adjust or cancel services as your needs change.\n\n## Failed Debit Orders\n\nIf a debit order fails, a R50 penalty fee will be added to your next invoice to cover processing costs. To avoid this, please ensure sufficient funds are available in your account ahead of the debit run, or opt for bank transfer instead.\n\n## Non-Payment and Account Suspension\n\nShould two consecutive payments fail, your account will be suspended until full payment is received. We understand that issues can arise, so if you're experiencing payment difficulties, please reach out to us as soon as possible — we're happy to work with you to find a solution before suspension becomes necessary.\n\n## Need Help?\n\nIf you have any questions about your invoice, payment method, or billing cycle, our team is here to help. Simply get in touch, and we'll ensure everything runs smoothly.\n",[57,78,100],{"id":37,"title":9,"slug":58,"items":59},"footer-solutions",[60,64,67,71,74],{"id":61,"user_created":6,"date_created":62,"user_updated":8,"date_updated":8,"title":63,"url":10,"order":11,"Parent":37,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},9,"2026-08-28T06:48:26.695Z","Websites & hosting",{"id":45,"user_created":6,"date_created":65,"user_updated":8,"date_updated":8,"title":66,"url":10,"order":5,"Parent":37,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},"2026-08-28T06:48:26.700Z","Microsoft 365 & email",{"id":68,"user_created":6,"date_created":69,"user_updated":8,"date_updated":8,"title":70,"url":10,"order":15,"Parent":37,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},11,"2026-08-28T06:48:26.706Z","Security & backup",{"id":51,"user_created":6,"date_created":72,"user_updated":8,"date_updated":8,"title":73,"url":10,"order":20,"Parent":37,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},"2026-08-28T06:48:26.713Z","Managed IT",{"id":75,"user_created":6,"date_created":76,"user_updated":8,"date_updated":8,"title":77,"url":10,"order":25,"Parent":37,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},13,"2026-08-28T06:48:26.720Z","AI & WhatsApp bots",{"id":79,"title":80,"slug":81,"items":82},7,"Company","footer-company",[83,87,91,95],{"id":84,"user_created":6,"date_created":85,"user_updated":8,"date_updated":8,"title":86,"url":23,"order":11,"Parent":79,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},14,"2026-08-28T06:48:26.727Z","Why Intellihost",{"id":88,"user_created":6,"date_created":89,"user_updated":8,"date_updated":8,"title":90,"url":23,"order":5,"Parent":79,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},15,"2026-08-28T06:48:26.733Z","The team",{"id":92,"user_created":6,"date_created":93,"user_updated":8,"date_updated":8,"title":94,"url":28,"order":20,"Parent":79,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},17,"2026-08-28T06:48:26.743Z","Knowledge base",{"id":96,"user_created":6,"date_created":97,"user_updated":8,"date_updated":8,"title":98,"url":99,"order":25,"Parent":79,"open_in_new_tab":13,"visible":13,"icon":8,"slug":8},20,"2026-08-28T06:48:26.761Z","Legal","\u002Flegal",{"id":101,"title":102,"slug":103,"items":104},8,"Get sorted","footer-get-sorted",[105,110],{"id":106,"user_created":6,"date_created":107,"user_updated":8,"date_updated":8,"title":108,"url":109,"order":11,"Parent":101,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},18,"2026-08-28T06:48:26.749Z","Start the chat","\u002F#wizard",{"id":111,"user_created":6,"date_created":112,"user_updated":8,"date_updated":8,"title":113,"url":34,"order":5,"Parent":101,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},19,"2026-08-28T06:48:26.755Z","Book a call",{"id":11,"user_created":6,"date_created":115,"user_updated":6,"date_updated":116,"site_name":117,"tagline":118,"logo":8,"favicon":8,"company_email":119,"phone":120,"whatsapp":120,"facebook":8,"instagram":8,"linkedin":8,"footer_text":8,"seo_title":8,"seo_description":8,"seo_image":8,"address":121},"2026-08-27T15:48:48.333Z","2026-08-27T15:49:53.080Z","Intellihost","We help South African businesses grow online","help@intelli.host","0875513315","The Heights, 22 Elizabeth Avenue, Pennington, KZN, 4184",1788439061717]