[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"primary-navigation":3,"help-post-managing-domain-domainsmanager":35,"footer-navigation":51,"site-settings":112},[4,14,19,24,29],{"id":5,"user_created":6,"date_created":7,"user_updated":8,"date_updated":8,"title":9,"url":10,"order":11,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},2,"f95fc011-002e-45cb-b937-c5d4da0e37c0","2026-08-28T06:48:26.651Z",null,"Solutions","\u002Fsolutions",1,false,true,{"id":15,"user_created":6,"date_created":16,"user_updated":8,"date_updated":8,"title":17,"url":18,"order":5,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},3,"2026-08-28T06:48:26.657Z","Network","\u002Fnetwork",{"id":20,"user_created":6,"date_created":21,"user_updated":8,"date_updated":8,"title":22,"url":23,"order":15,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},4,"2026-08-28T06:48:26.663Z","About","\u002Fabout",{"id":25,"user_created":6,"date_created":26,"user_updated":8,"date_updated":8,"title":27,"url":28,"order":20,"Parent":11,"open_in_new_tab":12,"visible":13,"icon":8,"slug":8},5,"2026-08-28T06:48:26.669Z","Help","\u002Fhelp",{"id":30,"user_created":6,"date_created":31,"user_updated":6,"date_updated":32,"title":33,"url":34,"order":20,"Parent":11,"open_in_new_tab":13,"visible":13,"icon":8,"slug":8},22,"2026-09-03T06:15:22.450Z","2026-09-03T06:19:50.298Z","Contact","\u002Fcontact",{"title":36,"slug":37,"body":38,"featured_image":8,"topic":39,"read_time":40,"related":41},"Managing your Domain","managing-domain-domainsmanager","##\n\nDomains Manager is where you handle everything to do with your domain name — renewals, nameservers, transfers, and topping up credit. Here's how to get in and what you can do once you're there.\n\n## Logging in\n\n1. Go to **domains.intelli.host**\n2. Enter the email address you signed up with, and your password\n3. Click **Log in**\n\nIf you've forgotten your password, use the reset option on the login page, or send us a message and we'll help you get back in.\n\n## What you can do in Domains Manager\n\nOnce logged in, you can:\n\n- Transfer a domain in from another provider\n- Change your account details\n- Top up domain credit\n- Update nameservers\n- Check the status of your domain\n- Set your domain to auto-renew, so it never lapses without you having to think about it\n\n## Topping up credit for renewals\n\nDomain renewals are paid for using credit on your account, not a card charged automatically each time. To top up:\n\n1. Log in to **domains.intelli.host**\n2. Click on **Recharge** on the main dashboard\n3. Insert the **Amount** needed for domain renewal\n4. Proceed to the payment portal to complete the payment\n\n**We recommend topping up with at least enough to cover the next year of renewals.** When your domain's auto-renewal date comes around, the system uses whatever credit is available on your account at that time so a top-up done around the same time each year keeps renewals running automatically without any last-minute scramble.\n\n> Set to auto-renew, but no credit available? The renewal won't be able to go through, which can put your domain at risk of lapsing. Keeping a healthy credit balance is the best way to avoid this.\n\n## What could go wrong and how to fix it\n\n**Domain didn't renew automatically**\nAlmost always comes down to insufficient credit on the account at the time of renewal.\n\n- Log in and check your balance on the main dashboard\n- Top up and let us know if it's caught early enough, we can help out and get it sorted\n\n**Nameserver changes haven't taken effect**\nNameserver updates aren't instant they rely on DNS propagation across the internet, which can take anywhere from a few hours to 24–48 hours.\n\n- Double-check the nameservers were entered correctly with no typos\n- Give it up to 48 hours before assuming something's wrong\n\n**Domain transfer is stuck or hasn't completed**\nTransfers involve your current provider releasing the domain, which is outside our control and can take several days depending on their process.\n\n- Check your email (including spam) for a transfer approval request from your previous provider most transfers need this confirmed before they can proceed\n- If it's been more than 5–7 days with no movement, send us a message and we'll check the transfer status\n\n**Can't log in to Domains Manager**\n\n- Confirm you're using the same email address you originally signed up with not necessarily your everyday email\n- Use the password reset option on the login page\n- If neither works, send us a message and we'll verify your account and get you back in","Domains & DNS","3 min read",[42,45,48],{"title":43,"slug":44},"How to update your nameservers","how-to-update-your-nameservers",{"title":46,"slug":47},"Email Setup on an iPhone","setup-your-email-on-an-iphone",{"title":49,"slug":50},"Email Setup in Outlook on a PC","email-setup-outlook-pc",[52,76,98],{"id":53,"title":9,"slug":54,"items":55},6,"footer-solutions",[56,60,64,68,72],{"id":57,"user_created":6,"date_created":58,"user_updated":8,"date_updated":8,"title":59,"url":10,"order":11,"Parent":53,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},9,"2026-08-28T06:48:26.695Z","Websites & hosting",{"id":61,"user_created":6,"date_created":62,"user_updated":8,"date_updated":8,"title":63,"url":10,"order":5,"Parent":53,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},10,"2026-08-28T06:48:26.700Z","Microsoft 365 & email",{"id":65,"user_created":6,"date_created":66,"user_updated":8,"date_updated":8,"title":67,"url":10,"order":15,"Parent":53,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},11,"2026-08-28T06:48:26.706Z","Security & backup",{"id":69,"user_created":6,"date_created":70,"user_updated":8,"date_updated":8,"title":71,"url":10,"order":20,"Parent":53,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},12,"2026-08-28T06:48:26.713Z","Managed IT",{"id":73,"user_created":6,"date_created":74,"user_updated":8,"date_updated":8,"title":75,"url":10,"order":25,"Parent":53,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},13,"2026-08-28T06:48:26.720Z","AI & WhatsApp bots",{"id":77,"title":78,"slug":79,"items":80},7,"Company","footer-company",[81,85,89,93],{"id":82,"user_created":6,"date_created":83,"user_updated":8,"date_updated":8,"title":84,"url":23,"order":11,"Parent":77,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},14,"2026-08-28T06:48:26.727Z","Why Intellihost",{"id":86,"user_created":6,"date_created":87,"user_updated":8,"date_updated":8,"title":88,"url":23,"order":5,"Parent":77,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},15,"2026-08-28T06:48:26.733Z","The team",{"id":90,"user_created":6,"date_created":91,"user_updated":8,"date_updated":8,"title":92,"url":28,"order":20,"Parent":77,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},17,"2026-08-28T06:48:26.743Z","Knowledge base",{"id":94,"user_created":6,"date_created":95,"user_updated":8,"date_updated":8,"title":96,"url":97,"order":25,"Parent":77,"open_in_new_tab":13,"visible":13,"icon":8,"slug":8},20,"2026-08-28T06:48:26.761Z","Legal","\u002Flegal",{"id":99,"title":100,"slug":101,"items":102},8,"Get sorted","footer-get-sorted",[103,108],{"id":104,"user_created":6,"date_created":105,"user_updated":8,"date_updated":8,"title":106,"url":107,"order":11,"Parent":99,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},18,"2026-08-28T06:48:26.749Z","Start the chat","\u002F#wizard",{"id":109,"user_created":6,"date_created":110,"user_updated":8,"date_updated":8,"title":111,"url":34,"order":5,"Parent":99,"open_in_new_tab":8,"visible":13,"icon":8,"slug":8},19,"2026-08-28T06:48:26.755Z","Book a call",{"id":11,"user_created":6,"date_created":113,"user_updated":6,"date_updated":114,"site_name":115,"tagline":116,"logo":8,"favicon":8,"company_email":117,"phone":118,"whatsapp":118,"facebook":8,"instagram":8,"linkedin":8,"footer_text":8,"seo_title":8,"seo_description":8,"seo_image":8,"address":119},"2026-08-27T15:48:48.333Z","2026-08-27T15:49:53.080Z","Intellihost","We help South African businesses grow online","help@intelli.host","0875513315","The Heights, 22 Elizabeth Avenue, Pennington, KZN, 4184",1788439061700]