[{"data":1,"prerenderedAt":236},["ShallowReactive",2],{"help-news":3,"help-guides":26,"help-topics":127,"primary-navigation":152,"footer-navigation":178,"site-settings":228},[4,13,20],{"id":5,"status":6,"sort":5,"category":7,"date":8,"title":9,"slug":10,"featured_image":11,"body":12},1,"published","Service notice","2026-09-01T12:00:00","NS infrastructure upgrade — most customers unaffected","ns-infrastructure-upgrade","7800e91e-909d-41c2-9ae0-e3e944e6187b","# We're Updating Our Nameservers\n\n**TL;DR:** We're moving our DNS from `ns1.intelli.host` - `ns2.intelli.host` to `ns1.indns.co.za`, `ns2.indns.co.za`, `ns1.indns.net`, and `ns2.indns.net`. This is a housekeeping change on our side — it doesn't affect your website, email, or any other service, and there's nothing you need to do.\n\n## What's changing\n\nOur authoritative nameservers are moving from:\n\n- `ns1.intelli.host`\n- `ns2.intelli.host`\n- `ns3.intelli.host`\n- `ns4.intelli.host`\n\nto:\n\n- `ns1.indns.co.za`\n- `ns2.indns.co.za`\n- `ns1.indns.net`\n- `ns2.indns.net`\n\n## Why we're doing this\n\nPreviously, our nameservers were hosted directly under our own domain, `intelli.host`. That meant anyone looking up the DNS for a client domain could see it was tied back to `intelli.host` by name alone.\n\nSeparating our nameserver infrastructure onto its own independent domains means our DNS service is no longer directly associated with the `intelli.host` hostname. This is a best-practice step that reduces the attack surface and adds a layer of protection for the domains we manage.\n\n## Will this affect you?\n\nNo. This change is purely cosmetic from a DNS-infrastructure perspective — the underlying DNS records, zones, and configuration remain exactly the same. Your domain will simply be served from renamed nameservers instead of new ones. There's no downtime, no re-propagation delay to worry about, and no action required from you.\n\nIf you have any questions, feel free to reach out to our support team.\n",{"id":14,"status":6,"sort":14,"category":15,"date":8,"title":16,"slug":17,"featured_image":18,"body":19},2,"Product","RelayPatrol: Protecting Your Mailbox from Unauthorized Access","relaypatrol-protecting-your-mailbox-from-unauthorized-access",null,"# Introducing RelayPatrol: Protecting Your Mailbox from Unauthorized Access\n\nEmail is still the backbone of business communication — which makes it one of the most valuable targets for cyber-criminals. That's why we're highlighting **RelayPatrol**, a tool built to protect your mailbox from unauthorized access and give you visibility over who's really getting into your email.\n\n## Why this matters\n\nConsider this scenario: you send a client an invoice. A few days later you follow up on payment, only to learn they already paid — except the money never reached your account. Unknown to you, a cyber-criminal had been inside your mailbox for months, quietly monitoring your conversations. At the right moment, they sent the client a follow-up email claiming your banking details had changed, and the client unknowingly paid the attacker instead.\n\nThis is Business Email Compromise (BEC) — and it's a real and growing threat. Beyond the direct financial loss, you're left disclosing a security breach to every client you have, and rebuilding an online identity a criminal has been impersonating undetected.\n\n## Interested?\n\nIf protecting your mailbox from unauthorized access sounds like something your business needs, get in touch with us and we'll help you get set up.\n\n",{"id":21,"status":6,"sort":18,"category":22,"date":8,"title":23,"slug":24,"featured_image":18,"body":25},4,"Company","We've Rebuilt intellihost.co.za — Here's What Changed (and What Didn't)","rebuilt-intellihost-here-is-what-we-changed","#\n\nIf you've clicked through to our site recently, you'll notice it looks nothing like it used to. That's on purpose. After twelve years of quietly keeping websites, email, and backups running for businesses across the country, we figured it was finally time our own site reflected the way we actually work — plain, direct, and built around what you need sorted, not a wall of hosting jargon.\n\n## Why We Rebuilt It\n\nThe old site did its job, but it talked about us the way most hosting companies talk about themselves — plans, tiers, specs. Nobody wakes up wanting \"hosting.\" They want their website to load, their email to land in the right inbox, and one number to call when something's wrong. So that's how the new site is laid out: in plain language, organised around the actual problems you're trying to solve, with a clear next step instead of a pricing table to decode.\n\n## What's New\n\n- **A clearer front door.** The homepage now leads with the things people actually ask us for — websites, email, security & backup, managed IT, and practical AI — each explained in one straight sentence instead of a spec sheet.\n- **A real Help Centre.** Searchable guides for the stuff that comes up constantly — from \"why won't Outlook open\" to how your billing cycle actually works — so you're not stuck waiting on a reply for a two-minute fix.\n- **A proper News section** (the one you're reading this on) for service notices, security heads-ups, and updates — so you hear things from us before you have to ask.\n- **Faster, and it works on your phone.** The old site wasn't kind to mobile visitors. This one is fast wherever you're loading it from — including on the kind of small-town fibre connection we build our own infrastructure to survive.\n\n## 12 Years, One Number to Call\n\nBefore this was a redesign project, it was twelve years of picking up the phone. Twelve years of the same few people knowing your setup, your history, and usually your voice before you say who's calling. Long enough to become \"the team that just handles it\" for the businesses who've stuck with us the whole way — which, if you've read anything else on this site, is basically the whole pitch: **same team, always**.\n\nThat's not new copy written for a rebrand. It's the reason the reviews you'll see scrolling past on nearly every page here all say some version of the same thing — a real person answered, and it got sorted. The website changed. Twelve years of actually answering the phone didn't.\n\n## What's Next\n\nThis is a launch, not a finish line. Over the coming months we'll be adding more to the Help Centre, expanding what's on the News page, and rolling out some of the practical AI tools — like WhatsApp booking bots — that we've already been quietly building for a few clients.\n\nIf you spot something broken, confusing, or just plain missing, tell us. We'd genuinely rather hear it from you than find out on our own.\n\n**Welcome to the new intelli.host**\n",[27,35,43,48,54,60,67,76,83,89,96,102,108,114,121],{"id":28,"status":6,"sort":18,"title":29,"slug":30,"read_time":31,"featured_image":18,"body":32,"topic":33},3,"Email Setup in Outlook on a PC","email-setup-outlook-pc","5 min read","## \n\nA short guide for adding your Intellihost mailbox to Outlook on a Windows PC or laptop. Microsoft currently runs two versions side by side, New Outlook and Classic Outlook and the setup steps differ slightly between them, so we've covered both below.\n\n## Which version am I using?\n\nNot sure which one you've got open? Look at the top-right corner of the Outlook window.\n\n- New Outlook uses a modern, simplified interface with a compact toolbar and Settings (⚙️) in the top-right.\n- Classic Outlook uses the traditional Microsoft Office ribbon with tabs such as Home, Send\u002FReceive, Folder and View.\n\nPick whichever you or your team prefers, or whichever came set up on the PC.\n\n## Before you start\n\n- Your full email address (e.g. you@yourbusiness.co.za)\n- Your mailbox password, if you're not sure we can reset it for you\n- A few minutes without needing to send anything urgent, in case Outlook needs a restart partway through\n\n## Setting up in New Outlook\n\n1. Open Outlook and click the gear icon (Settings) in the top-right, then Accounts → Email accounts Alternatively: File → Add Account\n2. Click Add Account, then enter your full email address and click Continue\n3. Enter your password when prompted New Outlook will usually detect the right settings automatically\n4. If it doesn't connect automatically or you're using IMAP, look for an Advanced options or \"I want to set up my account manually\" option, then choose IMAP and enter the server details below\n5. Click Sign in or Connect, then Done\n\n## Setting up in Classic Outlook\n\n1. Go to File → Add Account\n2. Enter your full email address and click Connect\n3. Classic Outlook will try to detect your settings automatically if it succeeds, just enter your password and click Finish\n4. If it doesn't or you're using IMAP, tick Let me set up my account manually (sometimes under Advanced options), click Connect, then choose IMAP\n5. Enter the server details below for both incoming and outgoing mail, then enter your password\n6. Click Next, then Finish, then restart Outlook if prompted\n\n## Server settings\n\n| Setting                     | Value                     |\n|-----------------------------|---------------------------|\n| Incoming mail server (IMAP) | mail.yourcompany.co.za    |\n| Incoming port               | 993 · SSL\u002FTLS              |\n| Outgoing mail server (SMTP) | mail.yourcompany.co.za    |\n| Outgoing port               | 587 · STARTTLS              |\n| Username                    | your full email address   |\n| Authentication              | required same as incoming |\n\n> Auto-detect works most of the time, in both versions when on a Microsoft Exchange license. Only use the manual details above if Outlook specifically asks for them or fails to connect on its own.\n\n## If your mailbox is Microsoft Exchange or Microsoft 365\n\nIf your business mailbox is hosted on Microsoft 365 rather than on Intellihost's own mail servers, setup is simpler in both New and Classic Outlook — no server details needed.\n\n1. Enter your email address as normal in either version\n2. Outlook recognises it as a Microsoft account and takes you to a Microsoft sign-in screen\n3. Sign in with your Microsoft 365 email and password\n4. If your organisation has multi-factor authentication (MFA) turned on, approve the sign-in via a code or prompt\n5. The account finishes setting up automatically, no IMAP details required\n\nNot sure which type of mailbox you have? Start adding the account as normal Outlook routes you to the right setup based on your email address either way.\n\n## What could go wrong and how to fix it\n\n**Outlook keeps asking for the password again**\nUsually a typing issue rather than an actual wrong password.\n\n- Try typing the password somewhere plain first (like Notepad), then copy and paste it in\n- Check for an accidental space at the start or end\n\n**Auto-detect fails or times out**\nSome office networks and firewalls interfere with the automatic setup step.\n\n- Try again on a different network if possible\n- If it still fails, switch to manual setup and enter the server details above directly\n\n**Account adds, but nothing arrives**\n\n- In New Outlook: check Settings → Accounts → your account → Sync options are switched on\n- In Classic Outlook: check Send\u002FReceive → Update Folder, and confirm the account isn't set to Work Offline (found under the Send\u002FReceive tab)\n\n**You can receive mail but can't send**\nPoints to the outgoing (SMTP) side not being authenticated.\n\n- Go back into the account's manual settings and confirm outgoing mail requires authentication, using the same username and password as incoming\n\n**Classic Outlook won't open, or the account looks broken after setup**\nOccasionally a corrupted local profile rather than an actual account problem.\n\n- Go to Control Panel → Mail → Show Profiles\n- Create a new profile, set it as default, and re-add the account. This leaves the mailbox itself untouched\n\n**Microsoft 365 sign-in stuck on MFA approval**\nExpected behaviour if your organisation has multi-factor authentication enabled — not an error.\n\n- Check for a code or approval prompt on whatever device you normally use for sign-in approvals\n- If nothing appears, close and reopen Outlook to trigger the request again\n",{"id":5,"title":34},"Email",{"id":36,"status":6,"sort":18,"title":37,"slug":38,"read_time":39,"featured_image":18,"body":40,"topic":41},5,"Managing your Domain","managing-domain-domainsmanager","3 min read","##\n\nDomains Manager is where you handle everything to do with your domain name — renewals, nameservers, transfers, and topping up credit. Here's how to get in and what you can do once you're there.\n\n## Logging in\n\n1. Go to **domains.intelli.host**\n2. Enter the email address you signed up with, and your password\n3. Click **Log in**\n\nIf you've forgotten your password, use the reset option on the login page, or send us a message and we'll help you get back in.\n\n## What you can do in Domains Manager\n\nOnce logged in, you can:\n\n- Transfer a domain in from another provider\n- Change your account details\n- Top up domain credit\n- Update nameservers\n- Check the status of your domain\n- Set your domain to auto-renew, so it never lapses without you having to think about it\n\n## Topping up credit for renewals\n\nDomain renewals are paid for using credit on your account, not a card charged automatically each time. To top up:\n\n1. Log in to **domains.intelli.host**\n2. Click on **Recharge** on the main dashboard\n3. Insert the **Amount** needed for domain renewal\n4. Proceed to the payment portal to complete the payment\n\n**We recommend topping up with at least enough to cover the next year of renewals.** When your domain's auto-renewal date comes around, the system uses whatever credit is available on your account at that time so a top-up done around the same time each year keeps renewals running automatically without any last-minute scramble.\n\n> Set to auto-renew, but no credit available? The renewal won't be able to go through, which can put your domain at risk of lapsing. Keeping a healthy credit balance is the best way to avoid this.\n\n## What could go wrong and how to fix it\n\n**Domain didn't renew automatically**\nAlmost always comes down to insufficient credit on the account at the time of renewal.\n\n- Log in and check your balance on the main dashboard\n- Top up and let us know if it's caught early enough, we can help out and get it sorted\n\n**Nameserver changes haven't taken effect**\nNameserver updates aren't instant they rely on DNS propagation across the internet, which can take anywhere from a few hours to 24–48 hours.\n\n- Double-check the nameservers were entered correctly with no typos\n- Give it up to 48 hours before assuming something's wrong\n\n**Domain transfer is stuck or hasn't completed**\nTransfers involve your current provider releasing the domain, which is outside our control and can take several days depending on their process.\n\n- Check your email (including spam) for a transfer approval request from your previous provider most transfers need this confirmed before they can proceed\n- If it's been more than 5–7 days with no movement, send us a message and we'll check the transfer status\n\n**Can't log in to Domains Manager**\n\n- Confirm you're using the same email address you originally signed up with not necessarily your everyday email\n- Use the password reset option on the login page\n- If neither works, send us a message and we'll verify your account and get you back in",{"id":14,"title":42},"Domains & DNS",{"id":5,"status":6,"sort":18,"title":44,"slug":45,"read_time":39,"featured_image":11,"body":46,"topic":47},"How to update your nameservers","how-to-update-your-nameservers","## Before you start\n\nYou'll need access to your domain's registrar account — the site where you originally registered the domain, not Intellihost. If you're not sure who that is, [get in touch](\u002Fcontact) and we'll help you check.\n\n## Steps\n\n1. Log in to your registrar's control panel.\n2. Find the **Nameservers** or **DNS** section — it's usually under domain settings.\n3. Replace the existing nameservers with the ones we'll give you.\n4. Save, and wait — changes can take anywhere from a few minutes to 24 hours to spread globally.\n\n> Propagation isn't instant everywhere at once. If a site loads for you but not for a colleague, that's normal in the first few hours.\n\n## After the change\n\nOnce it's propagated, your site and email should route through our infrastructure automatically. If email stops working after a nameserver change, check that your MX records came across — this is the most common thing people miss.\n\n",{"id":14,"title":42},{"id":14,"status":6,"sort":18,"title":49,"slug":50,"read_time":51,"featured_image":18,"body":52,"topic":53},"Email Setup on an iPhone","setup-your-email-on-an-iphone","4 min read","##\n\nA short guide for adding your Intellihost mailbox to the Mail app on your iPhone. Takes about five minutes, and we've covered the things that usually trip people up.\n\n## Before you start\n\n- Your full Intellihost email address (e.g. `you@yourbusiness.co.za`)\n- Your mailbox password — if you're not sure, we can reset it for you\n- An iPhone on Wi-Fi or mobile data\n\n## Adding the account\n\n1. **Open Settings → Mail → Accounts**\n\n   On your iPhone, go to **Settings**, scroll down to **Mail**, then tap **Accounts**.\n\n2. **Add Account → Other**\n\n   Tap **Add Account**, then choose **Other** at the bottom of the list, then **Add Mail Account**.\n\n3. **Enter your details**\n\n   Fill in your name, your full email address, your password, and a description (like \"Work Email\"). Tap **Next**.\n\n4. **Choose IMAP**\n\n   iPhone will try to verify automatically — if it asks, choose **IMAP** at the top of the screen. Then enter the server details below for both the incoming and outgoing mail sections.\n\n5. **Save**\n\n   Tap **Save**. Give it a minute to verify — your mail should start arriving shortly after.\n\n## Server settings\n\n| Setting | Value |\n|---|---|\n| Incoming mail server (IMAP) | `mail.domain.co.za` |\n| Incoming port | 993 · SSL\u002FTLS |\n| Outgoing mail server (SMTP) | `mail.domain.co.za` |\n| Outgoing port | 587 · STARTTLS or Auto |\n| Username | your full email address |\n| Authentication | required — same as incoming |\n\nUse the same username and password for both incoming and outgoing — iPhone sometimes asks twice.\n\n> **If it hangs on \"Verifying\" for a minute, that's normal.** iPhone is checking the connection before it finishes setup. Only worry if it comes back with an error.\n\n## What could go wrong — and how to fix it\n\n**\"Cannot Get Mail\" or a verification error**\nAlmost always one of two things: the password wasn't typed correctly (autocapitalise loves to catch the first letter), or SSL wasn't switched on for one of the servers.\n- Double-check the password — try typing it in Notes first, then copy it across\n- Check the server names for typos — `mail.domain.co.za` and `mail.domain.co.za`, no extra spaces\n- Make sure SSL is switched on for both incoming and outgoing\n\n**Mail arrives, but you can't send**\nThis is almost always the outgoing (SMTP) server missing its own password. iPhone sometimes saves it separately from the incoming one.\n- Go to **Settings → Mail → Accounts**, tap your account, then **SMTP** under Outgoing Mail Server\n- Tap the primary server and make sure **Use SSL** is on, port is **587**, and the password field isn't blank\n\n**Password won't be accepted, even though it's correct**\nIf you've reset the password recently, it can take a few minutes to update everywhere. If it's still not working after that, send us a message and we'll check the account and reset it if needed.\n\n",{"id":5,"title":34},{"id":55,"status":6,"sort":18,"title":56,"slug":57,"read_time":39,"featured_image":18,"body":58,"topic":59},8,"Has Your Server Space Reached 90%?","server-space-reaching-90-percent","# \n\nHave you received a call or email from us that your server storage has reached 90%?\n\nThere are a few ways you can free up space while making sure your important emails and files are kept safe.\n\n## Clean Up Your Mailbox\n\nStart by checking the folders that may be using the most storage:\n\n* **Inbox**\n* **Sent Items**\n* **Deleted Items**\n* **Junk \u002F Spam**\n\nLook for old emails, large attachments and conversations that you no longer need.\n\n## Delete Unnecessary Emails\n\nDelete emails that you no longer need.\n\n> **Important:** Make sure you do not need an email before deleting it.\n\nOnce you have deleted the emails, remember to empty your **Deleted Items** or **Trash** folder, as these emails may continue to use mailbox space until they are permanently removed.\n\n## Archive Important Emails\n\nIf you need to keep older emails but do not need them stored on the mail server, we can help you move them into an **Outlook Data File (.pst)**.\n\nThis allows you to keep older emails available in Outlook while freeing up space on the mail server.\n\n> Note: This function is only available in Outlook Classic\n\n### Keep Your Data File Safe\n\nAn Outlook `.pst` file is **not a backup**. If the computer or drive containing the file fails, you could lose the emails stored in it.\n\n**We can help you create and configure a data file and make sure it is included in your backup.**\n\n## Protect Your Whole Computer with Cove Backups\n\nIf you want additional protection for your important files and data, we also offer **Cove Data Protection**.\n\nCove can back up your **whole computer, including your files and important system data**, helping protect you against hardware failure, accidental deletion, ransomware and other data-loss situations.\n\nWe can assist with:\n\n* Setting up Cove Backup on your computer.\n* Backing up your important files and system.\n* Creating an Outlook `.pst` data file for older emails.\n* Making sure your `.pst` file is included in your backup.\n* Checking that your backups are running successfully.\n* Assisting with restores when needed.\n\n### Need Help?\n\nIf your mailbox is full and you're not sure what to delete or archive, **contact us and we can help you clean up your mailbox, create a data file for your older emails, and make sure your data is properly backed up.**\n\n> **Note:** Device backups and restores are only applicable to clients using the **Cove** or **Redstor** backup services. Website and email restores on the server may incur an additional charge.\n",{"id":5,"title":34},{"id":61,"status":6,"sort":18,"title":62,"slug":63,"read_time":31,"featured_image":18,"body":64,"topic":65},9,"Spam Emails: How to Train, Block and Manage Suspicious emails","spam-emails-train-block-spamexperts","# \n\nSpam emails can sometimes make it through even the best email filtering systems. When this happens, **SpamExperts** provides tools that allow you to report unwanted emails, train the filter, and block persistent senders or domains.\n\nThe more you use these tools correctly, the better SpamExperts can learn what should and should not reach your inbox.\n\n## What Should I Do When I Receive a Spam Email?\n\nIf a spam email has reached your inbox, **do not simply delete it** if you want to help improve the filtering.\n\nInstead, report the message as spam to Intellihost support and we can action this accordingly\n\nWhen an email is reported as spam, SpamExperts can use this information to improve filtering and help prevent similar messages from reaching your mailbox in the future.\n\n### Report an Email as Spam\n\n1. Send us the Subject line of the email to train the email\n2. Send us the email address that sent the spam so we can block it\n\nThis helps train the filtering system to recognise similar messages as unwanted mail.\n\n## What If a Legitimate Email Is Being Marked as Spam?\n\nSpam filtering can occasionally identify a legitimate email as spam.\n\nIf you are expecting an email and it has been incorrectly filtered:\n\n1. Log a ticket or email[help@intelli.host](mailto:help@intelli.host)\n2. Send us the senders email and a hint on the subject line\n3. We can then look for this email in spam quarantine to release\n\nUsing **Release and Train** is particularly useful because it tells the filtering system that the message is legitimate.\n\nIf the sender is trusted and you regularly receive emails from them, you can also add their email address or domain to your **Allow List**.\n\n## Blocking a Sender\n\nIf you repeatedly receive unwanted emails from the same sender, you can add the sender to your **Block List**.\n\nFor example:\n\n```text\nunwanted@example.com\n```\n\nOnce added to the Block List, emails from that sender can be rejected or filtered according to your SpamExperts configuration.\n\n## Training SpamExperts\n\nSpamExperts uses filtering and reputation information to identify unwanted messages, but user feedback can also be useful. When managing your email, the general rule is:\n\n| Email received | Recommended action |\n| --- | --- |\n| Clearly spam | Report as Spam to Intellihost support |\n| Legitimate email incorrectly quarantined | Release \u002F Release and Train |\n| Trusted sender repeatedly blocked | Add to Allow List |\n| Persistent unwanted sender | Add to Block List |\n| Unsure whether an email is safe | Do not click links or attachments; contact Intellihost support |\n\n## Don't Just Delete Persistent Spam\n\nIf the same type of spam continues to reach your mailbox, deleting the emails without reporting them does not provide any additional feedback to the filtering system.\n\nWhere possible, report the message as spam to Intellihost support instead. This gives SpamExperts additional information that can help identify similar messages.\n\n## Be Careful With Allow Lists\n\nAn Allow List should only contain senders and domains that you trust. Adding a domain to the Allow List can cause emails from that domain to bypass some spam filtering.\n\nFor example, adding `@example.com` could allow all emails from example.com.\n\nFor this reason, it is often safer to allow a specific sender rather than an entire domain when possible.\n\n## Spam That Contains Phishing or Malicious Links\n\nNot all spam is simply advertising. Some unwanted emails may attempt to:\n\n- Steal your login details.\n- Obtain banking or payment information.\n- Install malware.\n- Trick you into changing account information.\n- Impersonate a company or colleague.\n- Direct you to a fake website.\n\n> :cross: If an email looks suspicious, do not click links, open unexpected attachments, or reply to the sender.\n\nReport the email as spam and contact your Intellihost Support Team for assistance.\n\n## When Should I Contact Intellihost?\n\nContact our support team if:\n\n- You are receiving a large amount of spam.\n- Spam continues after being reported.\n- Legitimate emails are repeatedly being blocked.\n- You are unsure whether an email is malicious.\n- You need assistance configuring your Allow List or Block List.\n- You believe an email account may have been compromised.\n\nWhen contacting support, it is helpful to provide examples of the emails involved, including the sender address and subject.\n\n:check: Spam filtering is not a one-time process. Combining SpamExperts filtering with user feedback, appropriate allow\u002Fblock rules, and good email security practices provides the best protection against unwanted email.\n",{"id":21,"title":66},"Security",{"id":68,"status":6,"sort":18,"title":69,"slug":70,"read_time":71,"featured_image":18,"body":72,"topic":73},10,"Debit Order","debit-order","2 min read","#\n\nA debit order is a convenient way to ensure your Intellihost services are paid automatically on time.\n\nBy setting up a debit order, your monthly invoices can be collected automatically from your nominated bank account, helping you avoid missed payments and service interruptions.\n\n## How to Set Up a Debit Order\n\nTo set up a debit order, please contact our accounts team for the required debit order mandate and instructions.\n\nYou can contact us at [help@intelli.host](mailto:help@intelli.host).\n\n## Important Information\n\nPlease ensure that:\n\n- Your banking details are correct.\n- There are sufficient funds available on the collection date.\n- Your account details are kept up to date.\n- Any changes to your banking details are communicated to us as soon as possible.\n\nIf a debit order is unsuccessful, your account may remain unpaid and could be subject to the normal payment terms and service restrictions.\n\n## Need Help?\n\nIf you have questions about your debit order, payment, or account, please contact our accounts team at [help@intelli.host](mailto:help@intelli.host).",{"id":74,"title":75},6,"Billing & account",{"id":77,"status":6,"sort":18,"title":78,"slug":79,"read_time":39,"featured_image":18,"body":80,"topic":81},11,"Why Does My Site Say \"Not Secure\"?","ssl-certificate-not-secure-warning","# \n\nIf your website shows a \"Not Secure\" warning in the browser address bar, it almost always means there's a problem with your SSL certificate — the small file that encrypts traffic between your visitors and your site and unlocks the padlock icon.\n\nThis is usually quick to fix, and in most cases we handle it automatically.\n\n## What SSL Actually Does\n\nSSL (technically TLS now, but everyone still says SSL) does two things:\n\n- Encrypts data sent between your visitor's browser and your server — passwords, card details, form submissions.\n- Proves to the browser that your site is who it says it is.\n\nWithout a valid certificate, browsers actively warn visitors away — which means lost trust, and for anything running an online form or checkout, lost business.\n\n## Common Causes\n\n| Cause | What it looks like |\n| --- | --- |\n| Certificate expired | Warning appeared suddenly, site was fine yesterday |\n| Certificate doesn't match the domain | Warning appears on a specific subdomain (e.g. shop.yoursite.co.za) |\n| Mixed content | Padlock shows but with a warning triangle; page has both secure and insecure elements |\n| DNS recently changed | Warning appeared after moving hosts or updating nameservers |\n| Certificate never issued | New domain, warning present since launch |\n\n## How to Check\n\n1. Click the padlock (or warning icon) in your browser's address bar.\n2. Select **Certificate** or **Connection is secure** → **Certificate details**.\n3. Check the **Valid to** date and the domain name listed on the certificate.\n\n> :info: Certificates auto-renew on our managed hosting — if you're seeing this warning on a site we host, it usually means something interrupted that renewal (a recent DNS or nameserver change is the most common cause), not that anything is fundamentally broken.\n\n## Fixing Mixed Content\n\nIf the padlock shows a warning triangle instead of a clean lock, the certificate itself is fine — but the page is loading some resources (images, scripts, stylesheets) over plain `http:\u002F\u002F` instead of `https:\u002F\u002F`. This is common after a domain migration or a theme\u002Ftemplate change.\n\n1. Open your browser's developer console (F12) and check the **Console** tab for `Mixed Content` warnings — they'll name the exact file.\n2. Update any hardcoded `http:\u002F\u002F` links in your site's content or theme settings to `https:\u002F\u002F`.\n3. If you're on WordPress, a search-and-replace plugin can fix this across the whole database in one pass.\n\n> :warning: Don't just force-redirect everything to HTTPS without fixing the underlying links first — it can cause redirect loops on some setups. Fix the mixed content, then enforce HTTPS.\n\n## When to Contact Us\n\nGet in touch if:\n\n- The certificate shows as expired and hasn't renewed within 24 hours of you noticing.\n- The warning appeared right after a nameserver or DNS change.\n- You've fixed mixed content but the warning persists.\n- You're not sure whether the issue is the certificate or something else.\n\n:check: Most SSL issues are quick, low-drama fixes — the padlock going away doesn't mean your site's been compromised, just that something needs a nudge to reconnect.",{"id":28,"title":82},"Hosting & websites",{"id":84,"status":6,"sort":18,"title":85,"slug":86,"read_time":31,"featured_image":18,"body":87,"topic":88},12,"Understanding Intellihost's Billing Process","understanding-intellihosts-billing-process","At Intellihost, we aim to keep our billing simple, transparent, and flexible — giving you full control over your services without long-term commitments.\n\n## When You're Invoiced\n\nInvoices are generated 10 days before the end of the current month, covering the services for the month ahead. This gives you time to review your invoice and prepare for payment before your new billing cycle begins.\n\n## Payment Methods\n\nWe offer two convenient payment options:\n\n- **Debit Order (Preferred)** – Processed automatically via NetCash on the first working day of each month.\n- **Bank Transfer (EFT)** – Manual payment made directly into our account before the due date.\n\n## Debit Order Processing & Receipts\n\nDebit orders are run through NetCash on the first working day of the month. Once the debit batch has completed successfully, paid invoices\u002Freceipts are issued a few days afterward, confirming your payment has gone through.\n\n## Month-to-Month Billing\n\nAll services are billed on a month-to-month basis. This means you're never locked into a long-term contract — you have the flexibility to adjust or cancel services as your needs change.\n\n## Failed Debit Orders\n\nIf a debit order fails, a R50 penalty fee will be added to your next invoice to cover processing costs. To avoid this, please ensure sufficient funds are available in your account ahead of the debit run, or opt for bank transfer instead.\n\n## Non-Payment and Account Suspension\n\nShould two consecutive payments fail, your account will be suspended until full payment is received. We understand that issues can arise, so if you're experiencing payment difficulties, please reach out to us as soon as possible — we're happy to work with you to find a solution before suspension becomes necessary.\n\n## Need Help?\n\nIf you have any questions about your invoice, payment method, or billing cycle, our team is here to help. Simply get in touch, and we'll ensure everything runs smoothly.\n",{"id":74,"title":75},{"id":90,"status":6,"sort":18,"title":91,"slug":92,"read_time":39,"featured_image":93,"body":94,"topic":95},7,"Why Is Outlook Asking for My Password Repeatedly?","outlook-asking-password-repeatedly","43ca1fbb-3ebd-4b6c-9a91-2fea1d6a2202","#\n\nOutlook repeatedly prompting for a password — even after you've entered it correctly — is one of the most common email issues, and it's usually caused by a mismatch between what Outlook has stored and what the mail server expects. Here's how to work through it.\n\n## Common Causes\n\n### Saved Password Is Out of Date \n\nIf the mailbox password was recently changed (by you or an administrator) but Outlook is still using the old cached credentials, it will keep rejecting the login and re-prompting.\n\n### Incorrect Account Settings\n\nIf the incoming\u002Foutgoing server settings, port, or encryption method are wrong, Outlook may repeatedly fail authentication and interpret it as a bad password, even when the password itself is correct.\n\n### Mailbox Locked or Suspended\n\nIf the mailbox has been locked due to too many failed login attempts, suspended for billing\u002Fpolicy reasons, or disabled by an administrator, Outlook will keep prompting since it can never successfully authenticate.\n\n### Your IP Has Been Blocked by the Mail Server\n\nMail servers typically have brute-force protection that automatically blocks an IP address after a number of failed login attempts in a short period. This commonly happens without the user realising, because:\n\n- An old device, script, or app (phone, tablet, old computer) is still trying to log in with an outdated cached password in the background.\n- Multiple failed attempts from your network's IP trip the server's automatic block.\n\nOnce your IP is blocked, **every** login attempt from that connection will fail — including correct ones — which looks identical to a simple wrong-password loop in Outlook.\n\n**How to tell**: If webmail login also fails from the same network\u002FIP, but works fine from a different network (e.g. mobile data instead of Wi-Fi), an IP block is a strong possibility.\n\n**Fix:** Let us know your IP address and we can whitelist this on the server. :check:\n\n### Corrupted Outlook Profile\n\nOutlook profiles can become corrupted over time (especially after crashes, abrupt shutdowns, or interrupted syncs), causing authentication prompts even with correct credentials.\n\n**Fix**: Create a new Outlook profile and re-add the account, rather than repairing the existing one.\n\n### Outdated Outlook Version\n\nOlder versions of Outlook may not properly support current authentication requirements from the mail server, leading to persistent login loops.\n\n**Fix**: Check for and install the latest Outlook updates.\n\n### \"Remember My Credentials\" Not Enabled\n\nIf this option isn't checked (or gets unchecked after an update), Outlook may ask for the password on every send\u002Freceive cycle rather than just once.\n\n## Troubleshooting Checklist\n\n1. Confirm the password works by logging into webmail directly (if available) — this isolates whether it's a password problem or an Outlook\u002Fclient problem.\n2. Clear the saved credentials in Credential Manager (Windows) or Keychain Access (Mac) and re-enter the password.\n3. Verify account settings (server, port, encryption) match the current recommended settings.\n4. Check whether \"Remember my credentials\" is ticked.\n5. Try creating a new Outlook profile.\n6. Temporarily disable antivirus email scanning to rule it out.\n7. Check for Outlook updates.",{"id":5,"title":34},{"id":97,"status":6,"sort":18,"title":98,"slug":99,"read_time":39,"featured_image":18,"body":100,"topic":101},13,"Two-Factor Authentication (2FA) on cPanel","2-factor-authentication-on-cpanel","# Two-Factor Authentication (2FA) on cPanel\n\nTwo-Factor Authentication adds a second layer of security to your cPanel login — even if someone gets hold of your password, they can't get into your account without also having your authenticator app. It only takes a couple of minutes to set up and it's one of the simplest ways to keep your hosting account safe.\n\n## How It Works\n\n2FA on cPanel operates on two levels:\n\n- **Per cPanel Account** — Each cPanel user sets up their own 2FA individually. You scan a QR code directly inside your cPanel dashboard, under **Security ▸ Two-Factor Authentication**, using an authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator. From that point on, logging in requires your password *and* a rotating 6-digit code from your phone.\n- **Root \u002F WHM Control** — The root user (server administrator) sets the master security policy in **WHM ▸ Security Center ▸ Two-Factor Authentication**. This is the switch that governs whether 2FA is available at all. If the root user disables the global policy in WHM, 2FA is switched off server-wide — individual cPanel users won't be able to enable or enforce it on their own accounts, regardless of their personal settings.\n\nIn short: your account-level setup only works if the server-level policy allows it.\n\n## Setting It Up (cPanel Users)\n\n1. Log in to cPanel and go to **Two-Factor Authentication**.\n2. Click **Set Up Two-Factor Authentication**.\n3. Open your authenticator app and scan the QR code shown on screen (or enter the setup key manually if you can't scan).\n4. Enter the 6-digit code your app generates to confirm the pairing.\n5. Save any backup\u002Frecovery codes cPanel gives you somewhere safe — these let you back into your account if you ever lose your phone.\n\nFrom then on, every login will ask for your password followed by the current code from your app.\n\n## Lost Your Device?\n\nIf you lose access to your authenticator app, use one of the backup codes generated during setup to log in, then re-pair a new device from the Two-Factor Authentication page. Without a backup code or admin assistance, you won't be able to log in — so keep those codes somewhere safe, not just on the same phone as the app.\n\n## Why It Matters\n\nPasswords get reused, guessed, or leaked in unrelated data breaches all the time. 2FA means a leaked password alone isn't enough to get into your hosting account — which matters a lot more once that account controls your website, email, and DNS.\n",{"id":21,"title":66},{"id":103,"status":6,"sort":18,"title":104,"slug":105,"read_time":51,"featured_image":18,"body":106,"topic":107},14,"Why Won't Outlook Open? (And How to Fix It in Under a Minute)","why-wont-outlook-open","# \n\nYou click Outlook, nothing happens — no window, no error, nothing. Sometimes it flashes on screen for a second and vanishes. Nine times out of ten, this isn't Outlook being broken — it's Outlook already running in the background, stuck, and refusing to open a second copy of itself.\n\n## Why This Happens\n\nWhen Outlook crashes, freezes, or closes badly (like during a Windows update, a sync hiccup, or your laptop going to sleep mid-send), the process sometimes doesn't fully shut down. It just sits invisible in the background. So when you double-click the icon again, Windows sees Outlook is \"already running\" and does nothing — because as far as it's concerned, it *is* open, just not visibly.\n\n## The Quick Fix: End the Stuck Task\n\n1. Press **Ctrl + Shift + Esc** to open Task Manager (or right-click the Taskbar and select **Task Manager**).\n2. Click the **Processes** tab (this is usually the default view).\n3. Look for **Microsoft Outlook** in the list — even if you don't see an open Outlook window anywhere on your screen.\n4. Click on it, then click **End Task** in the bottom-right corner.\n5. Wait about 5 seconds, then open Outlook normally again.\n\nThat's it — in most cases, Outlook opens perfectly the second time.\n\n## If It's Still Not Opening\n\nOccasionally the stuck process isn't the only issue. Try these in order:\n\n- **Restart your computer.** This clears out anything Task Manager can't see, like orphaned background services.\n- **Open Outlook in Safe Mode** — press `Windows + R`, type `outlook.exe \u002Fsafe`, and hit Enter. If it opens fine in Safe Mode, a misbehaving add-in is usually the culprit (go to **File ▸ Options ▸ Add-ins** and disable anything recently installed).\n- **Repair your Office installation** — go to **Settings ▸ Apps**, find Microsoft 365 \u002F Office, and choose **Modify ▸ Quick Repair**. This fixes most corrupted-install issues without touching your emails.\n- **Check for a stuck update.** If Windows or Office was mid-update when Outlook was last closed, let it finish before trying again — an interrupted update can leave Outlook in limbo.\n\n## Preventing It Next Time\n\n- Always close Outlook properly (**File ▸ Close**, or the X in the corner) rather than shutting your laptop lid while it's syncing.\n- Keep Office up to date — a lot of these freezes get patched out in routine updates.\n- If it happens often, it's usually a sign of one specific add-in misbehaving rather than random bad luck — worth disabling add-ins one at a time to find the culprit.\n\n## Still Stuck?\n\nIf none of the above gets Outlook back open, get in touch with us and we'll take a look remotely — this is usually a two-minute fix once we're on the machine.\n",{"id":5,"title":34},{"id":109,"status":6,"sort":18,"title":110,"slug":111,"read_time":39,"featured_image":18,"body":112,"topic":113},15,"How to Create an Outlook Data File (PST) — Outlook Classic Only","create-a-datfile-in-outlook-classic","# \n\nIf you're trying to create a new Outlook Data File and can't find the option, the first thing to check is which Outlook you're actually running. Data files only work in **Outlook Classic** — the traditional desktop Outlook. The redesigned \"New Outlook\" doesn't support `.pst` data files at all, so if you're on New Outlook, this feature simply won't be there no matter where you look.\n\n## What Is a Data File, and Why You'd Want One\n\nA `.pst` (Outlook Data File) is a local file on your computer that stores emails, contacts, and calendar items outside of your main mailbox. People typically use one to:\n\n- Archive old emails to keep their main mailbox lighter and faster.\n- Keep a personal folder structure separate from a work account.\n- Import mail from an old computer or a different email provider.\n\n## Exporting an Exact Copy of Your Mailbox\n\nIf you want a complete, ready-made copy of your existing mail — not just an empty file to drag things into — use the **Import\u002FExport** wizard instead. This copies your messages, folders, and subfolders exactly as they are into a new `.pst` file, which is the right approach for a proper backup or a full migration.\n\n1. Click **File ▸ Open & Export**.\n2. Click **Import\u002FExport**. This opens the Import and Export Wizard.\n3. Select **Export to a file**, then click **Next**.\n4. Select **Outlook Data File (.pst)**, then click **Next**.\n5. Choose the mailbox or folder you want to export — select the top-level account\u002Fmailbox and make sure **Include subfolders** is ticked to capture everything underneath it.\n6. Click **Next**, then choose where to save the new `.pst` file and give it a name.\n7. Choose how duplicates should be handled if the file already exists, then click **Finish**.\n8. You'll be prompted to optionally set a password on the file — leave this black as you might forget this and there is no way to retrieve the emails again. You can leave it blank and click **OK**.\n\nYour new data file will now appear in the folder list on the left-hand side of Outlook, ready to use — you can drag emails into it, or create subfolders inside it just like a normal mailbox.\n\n## Need Help?\n\nIf you don't see the Data Files option even after switching off New Outlook, or you're not sure whether archiving to a local file is the right move for your setup, get in touch and we'll walk you through it.\n",{"id":5,"title":34},{"id":21,"status":6,"sort":18,"title":115,"slug":116,"read_time":71,"featured_image":117,"body":118,"topic":119},"Request a backup restore","request-backup-restore","3813c373-0c29-43ec-a9bd-1c759c84f648","##\n\nIf you've lost a file, deleted an email by mistake, or need to roll something back to how it was on a specific day, we can restore it from your backups. Here's what we need from you, and what happens once you ask.\n\n> :info: Device backups and restores are only applicable to clients using **Cove or Redstor backup** services\n\n> :info: Website and email restores from server backups may incur an **additional charge**\n\n## The short version\n\nSend us a message with what needs restoring and roughly when it last looked right, we'll take it from there. Most restores are handled the same day.\n\n## Before you start\n\nHave these details ready. The more specific, the faster we can find the right version:\n\n- What needs restoring: a file, a folder, a mailbox, an entire server, a website\n- Where it lived: which computer, mailbox, or system it was on\n- When it was last correct: a date, or even \"sometime last week\" is a start\n- Why it needs restoring: deleted by accident, corrupted, overwritten, affected by ransomware\n\n## How to request a restore\n\n1. Send us a message: email, WhatsApp, or phone, with the details above\n2. We locate the backup point and confirm it with you before doing anything\n3. We run the restore: most single-file or mailbox restores are quick; full-server restores take longer, and we'll give you a time estimate upfront\n4. We confirm it's back and ask you to check it looks right\n\n> Restoring doesn't overwrite anything by default. Where possible, we restore alongside the current version so nothing is lost either way we'll confirm with you first if a direct overwrite is the only option.\n\n## What could go wrong\n\n**The backup point you need isn't available**\nWe keep a rolling window of daily backups rather than an indefinite history. Usually the retention policy is between 30 to 60 day options, this is something we do mention when setting you and your team up. Tell us the earliest date you think things were still correct. The sooner you ask, the better the chances it's still in range.\n\n**The restore is taking longer than expected**\nLarger restores take time. If it's running past the estimate we gave you, send us a message and we'll check progress although we always have someone watching the progress and would keep you updated.",{"id":36,"title":120},"Backups",{"id":74,"status":6,"sort":18,"title":122,"slug":123,"read_time":39,"featured_image":124,"body":125,"topic":126},"Why Can't I Send or Receive Emails?","send-or-recieve-emails-error","e8cd0bf0-af04-44e0-83b5-5fb32205dd78","# \n\nEmail problems can come from several different places — DNS, mail server settings, your local email client, mailbox status, or spam filtering. This guide walks through the most common causes in the order they're usually worth checking.\n\n## First: Identify the Type of Problem\n\nBefore troubleshooting, work out exactly what's failing:\n\n- **Can't send, but can receive** → usually an outgoing (SMTP) configuration or authentication issue.\n- **Can't receive, but can send** → usually an incoming (IMAP\u002FPOP) setting or storage quota issue.\n- **Can't send or receive at all** → often DNS, domain status, or account-level issue (suspended mailbox, expired domain, etc.).\n- **Emails bounce back** → check the bounce message; it usually names the specific reason (see below).\n\n## Common Causes\n\n### Domain or DNS Issues\n\n- **Domain expired or suspended**: If your domain has expired or is in a grace\u002Fredemption period, DNS may stop resolving, breaking email entirely.\n- **Recent DNS changes not yet propagated**: DNS changes can take time to propagate — this is often mistaken for a broken configuration.\n\n### Incorrect Mail Client Settings\n\nDouble-check the settings in your email client (Outlook, Apple Mail, Thunderbird, mobile mail app, etc.):\n\n- **Incoming server (IMAP\u002FPOP)** — correct hostname, port, and encryption (SSL\u002FTLS).\n- **Outgoing server (SMTP)** — correct hostname, port, encryption, and that **authentication is enabled** (most providers now require SMTP auth to prevent abuse).\n- **Username\u002Fpassword** — especially after a recent password change.\n\n\n### Mailbox Storage Quota Exceeded\n\nIf a mailbox is full:\n\n- Incoming mail will typically bounce back to the sender.\n- Outgoing mail may still work in some configurations, but not always.\n\n\n### Account Suspended or Disabled\n\nMailboxes can stop working if:\n\n- The hosting account or domain is suspended (e.g. unpaid invoice, policy violation, expired domain).\n- The specific email account was disabled or deleted by an administrator.\n\n\n## Troubleshooting Checklist\n\n1. Confirm the issue is domain-wide or account-specific (test with a second mailbox on the same domain, if you have one).\n2. Confirm the domain isn't expired or suspended.\n3. Verify mail client settings (server, port, encryption, authentication).\n4. Check mailbox storage usage.\n5. Check bounce-back messages for a specific error\u002Freason code.\n6. Check if the sending IP is blocklisted.",{"id":5,"title":34},[128,132,136,140,144,148],{"id":5,"status":6,"sort":5,"title":34,"icon":129,"description":130,"slug":131,"article_count":90},"mail","Setup, devices, spam, signatures and deliverability.","email",{"id":14,"status":6,"sort":14,"title":42,"icon":133,"description":134,"slug":135,"article_count":14},"dns","Nameservers, records, transfers and renewals.","domains-dns",{"id":28,"status":6,"sort":28,"title":82,"icon":137,"description":138,"slug":139,"article_count":5},"web","Logins, staging, SSL, performance and updates.","hosting-websites",{"id":21,"status":6,"sort":21,"title":66,"icon":141,"description":142,"slug":143,"article_count":14},"shield","MFA, phishing, RelayPatrol and staying safe.","security",{"id":36,"status":6,"sort":36,"title":120,"icon":145,"description":146,"slug":147,"article_count":5},"backup","How backups work, and how to request a restore.","backups",{"id":74,"status":6,"sort":74,"title":75,"icon":149,"description":150,"slug":151,"article_count":14},"billing","Invoices, payments, plan changes and details.","billing-account",[153,160,164,168,172],{"id":14,"user_created":154,"date_created":155,"user_updated":18,"date_updated":18,"title":156,"url":157,"order":5,"Parent":5,"open_in_new_tab":158,"visible":159,"icon":18,"slug":18},"f95fc011-002e-45cb-b937-c5d4da0e37c0","2026-08-28T06:48:26.651Z","Solutions","\u002Fsolutions",false,true,{"id":28,"user_created":154,"date_created":161,"user_updated":18,"date_updated":18,"title":162,"url":163,"order":14,"Parent":5,"open_in_new_tab":158,"visible":159,"icon":18,"slug":18},"2026-08-28T06:48:26.657Z","Network","\u002Fnetwork",{"id":21,"user_created":154,"date_created":165,"user_updated":18,"date_updated":18,"title":166,"url":167,"order":28,"Parent":5,"open_in_new_tab":158,"visible":159,"icon":18,"slug":18},"2026-08-28T06:48:26.663Z","About","\u002Fabout",{"id":36,"user_created":154,"date_created":169,"user_updated":18,"date_updated":18,"title":170,"url":171,"order":21,"Parent":5,"open_in_new_tab":158,"visible":159,"icon":18,"slug":18},"2026-08-28T06:48:26.669Z","Help","\u002Fhelp",{"id":173,"user_created":154,"date_created":174,"user_updated":154,"date_updated":175,"title":176,"url":177,"order":21,"Parent":5,"open_in_new_tab":159,"visible":159,"icon":18,"slug":18},22,"2026-09-03T06:15:22.450Z","2026-09-03T06:19:50.298Z","Contact","\u002Fcontact",[179,197,215],{"id":74,"title":156,"slug":180,"items":181},"footer-solutions",[182,185,188,191,194],{"id":61,"user_created":154,"date_created":183,"user_updated":18,"date_updated":18,"title":184,"url":157,"order":5,"Parent":74,"open_in_new_tab":18,"visible":159,"icon":18,"slug":18},"2026-08-28T06:48:26.695Z","Websites 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